How do you show up for customers?
We all have natural preferences in the way we respond to people, problems and conversations.
This short questionnaire is designed to help you understand the customer experience style you are most naturally drawn towards, what customers are likely to value about it, and when you may need to flex beyond your usual approach.
You’ll respond to 20 short statements. Answer based on what feels most natural to you - not what you think the ideal customer service response should be.
There are no right or wrong answers.
How much does this sound like you?
Your strongest customer experience style is:
Your natural CX instinct
What customers may value
When to flex
Your full customer experience profile
Your strongest style is only part of the picture. Most people draw on all four styles to different degrees. Great customer experience comes from recognising your natural instinct and knowing when a different approach would work better for the customer.
It’s knowing when to flex.
Every style brings something valuable to the customer experience. The risk comes when we rely on our preferred style even when the customer needs something different.
Strong customer experience professionals learn to recognise their instinct — and deliberately draw on the other styles when the situation calls for it.
Explore the four customer experience styles
Great customer experience starts with understanding how your people show up.
RealService helps real estate organisations understand their customers and equip their people to deliver better customer experiences through customer insight, strategy and training.
We work with property owners, investors, managers and operators to turn customer understanding into practical improvements in how organisations communicate, respond and deliver service.
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