INTRODUCING QUEST 2.0
Meet our next generation real estate customer insight platform.
Our newly upgraded platform brings together live real estate customer feedback, searchable interview transcripts, customisable dashboards and access to the RealService Customer Experience Index.
Built for real estate asset managers, property managers, customer experience, insight, marketing and communication teams, Quest helps you understand what your occupiers are experiencing, how you compare with your peers and where to focus your attention. Try it today.
Introducing the new Quest
Real estate customer insight.
Now with a clearer view.
Quest is RealService’s newly upgraded, proprietary customer insight platform for real estate. Built for asset managers and property managers, it brings together live customer feedback, searchable interview transcripts, customisable dashboards and access to the RealService Customer Experience Benchmark.
Explore the new Quest
See what Quest can do.
01 / Live customer insight
Why wait for the final report?
Quest gives you access to your results as your customer insight programme progresses. See what occupiers are saying, identify emerging concerns and bring fresh feedback into conversations with your team.
Stay close to the customer experience across your property portfolio, while there is still time to respond.
Illustrative feedback examples. Fictional properties and comments.
“The reception team makes a real effort to get to know us.”
Customer service“We’d like clearer updates on outstanding maintenance.”
Communication“Cleaning has improved since our last conversation.”
Building services02 / RealService Customer Experience Benchmark
A score is a start.
Knowing where you stand is better.
Is your customer satisfaction score good? Access the RealService Customer Experience Benchmark through Quest to put your results in context.
Compare your performance with other real estate organisations, understand differences across your portfolio and track improvement over time. Give your team a clearer basis for setting priorities.
Explore our benchmarking approachIllustrative comparison. These are not actual benchmark results.
03 / Searchable interview transcripts
What did they actually say?
A satisfaction score tells you how an occupier feels. Their interview helps explain why. Quest gives you access to your customer interview transcripts, so you can explore the detail behind your results.
Search for cleaning, maintenance or the property manager to find relevant feedback without reading every interview from beginning to end.
Try the example: type a word or select a suggested search to explore the fictional excerpts.
Interactive illustration, not the Quest interface. Fictional excerpts only.
3 example excerpts
Our property manager is easy to reach. The cleaning in the shared kitchen could be more consistent.
The maintenance team responds quickly, but we would appreciate an update when a repair takes longer than expected.
Cleaning has improved. Our property manager followed up after the last survey and explained what would change.
04 / Customisable dashboards
A clearer view.
Shaped around your portfolio.
Explore your real estate customer insight through a refreshed, interactive dashboard that can be customised to your needs.
Bring customer experience performance into day-to-day property management and longer-term asset planning, with a clear visual presentation of your results.
Explore the illustration: change the property to see how a different view can bring different priorities into focus.
Interactive illustration, not the Quest interface. All figures are fictional.
Percentages show the selected example followed by the fictional benchmark.
Developed by RealService
Real estate expertise.
Built into Quest.
Alongside the platform, our team helps you interpret your customer feedback, understand your benchmark results and decide what to do next.