Performance Leasing Training Programme
Worried about empty space? Break old habits. Connect emotionally.
Close more deals.
A practical, hands-on training course that will give you the confidence that no stone has been left unturned. You’ll learn how to uncover prospects’ real needs, align your sales messages, conduct viewings that stand out from your competitors and convert interest into occupation.
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Why attend the Performance Leasing Training Programme?
This one day training programme is designed to fundamentally change how leasing conversations are approached — shifting teams from feature-led selling to performance-led storytelling that resonates with real occupier needs.
Performance Leasing workshops are designed for:
Leasing Agents
Leasing Directors
Asset Managers
Building Directors
Customer experience managers
Register to join our next workshop
Wednesday 24 June 2026
10:30am - 17:30pm
Podium – Longcroft House, 2- 4 Victoria Ave, London, EC2M 4NS
Course fee: £799 + VAT per person
If you have responsibility for attracting, influencing or retaining occupiers, this course will strengthen your approach, sharpen your conversations and improve your results.
The course is designed to support 7 hours Continuous Professional Development (CPD) for real estate professionals
What you’ll gain
Stronger emotional connection with occupiers: Move beyond specifications and communicate real, compelling impact. You’ll feel connected, relevant and trusted.
More persuasive leasing conversations: Turn building features into meaningful business outcomes, and handle objections. You’ll feel more professional and influential through clear communication.
Improved leasing results: Conduct structured leasing tours, convert more viewings and issue more effective proposals. You’ll feel momentum building in your pipeline.
Practical tools you can use immediately: Structured frameworks, language and techniques tested in real-life scenarios. You’ll leave ready to apply what you’ve learned straight away.
A clear mindset shift: Move from feature-led selling to performance-led storytelling. You’ll feel energised using a cutting-edge, customer-focused approach.
Better team alignment: Create a coherent approach across leasing, asset and building teams. You’ll experience greater consistency and collaboration across your organisation.
Training Content
Practical training designed to improve leasing performance and convert interest into occupation
01.
Introduction to customer experience (CX)
We begin with an introduction to CX, using best-in-class brands to explore what great customer experience really looks like — and why it matters in a leasing context.
02.
Mystery shopping insights & best practice
A review of mystery shopping findings alongside the RealService Best Practice Checklist, with a focused discussion on key lessons and opportunities.
03.
Defining your key messages
An interactive exercise designed to help teams develop and agree on the messages that matter most to prospective occupiers.
04.
RUNCLEAR needs analysis
RUNCLEAR is a practical sales tool that guides conversations with prospective occupiers to draw out critical information about a prospect and will enable you to create far better proposals
05.
Best practice tours in action
You will create a best practice tour for your building, bringing together all the tools you’d have learnt from the workshop
