Performance Leasing Workshops
“Break old habits. Connect emotionally. Close more deals.”
Practical, hands-on workshop designed to help leasing teams close more deals by moving beyond features, connecting emotionally with occupiers
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Who Are the Workshops For?
Performance Leasing workshops are designed for:
Leasing agents
Asset managers
Property and facilities teams
Property manager
Facility manager
Customer experience manager
Whether you manage a single asset or a portfolio, the workshops are tailored to your asset and leasing goals.
Past Workshops
Best practice leasing tour in action
Fresh thinking about emotional benefits
Practicing needs analysis skills
Workshop Contents
Practical training designed to improve leasing performance and convert interest into occupation
Introduction to customer experience (CX)
We begin with an introduction to CX, using best-in-class brands to explore what great customer experience really looks like — and why it matters in a leasing context.
Mystery shopping insights & best practice
A review of mystery shopping findings alongside the RealService Best Practice Checklist, with a focused discussion on key lessons and opportunities.
Defining your key messages
An interactive exercise designed to help teams develop and agree on the messages that matter most to prospective occupiers.
RUNCLEAR needs analysis
RUNCLEAR is a practical sales tool that guides conversations with prospective occupiers to draw out critical information about a prospect and will enable you to create far better proposals
Best practice tours in action
You will create a best practice tour for your building, bringing together all the tools you’d have learnt from the workshop.
Why attend the Performance Leasing Workshop
This workshop is designed to fundamentally change how leasing conversations are approached — shifting teams from feature-led selling to performance-led storytelling that resonates with real occupier needs.
What you’ll gain
Stronger emotional connection with occupiers
Learn how to move beyond listing specifications and instead communicate what truly matters to occupiers — how a space will make their people feel, work and perform.
More effective leasing conversations
Transform feature-heavy pitches into benefit-led discussions that influence decisions, resonate emotionally and drive action.
Improved leasing outcomes
Apply proven techniques already delivering lettings, increasing lease signings and reducing friction in occupier decision-making.
Practical, real-world skills
Leave with tools, frameworks and language you can use immediately, supported by hands-on exercises that mirror real leasing scenarios.
A shift in mindset - not just technique
Break long-standing habits and adopt a new way of thinking about space, value and storytelling that elevates every interaction.
Better collaboration across teams
Align asset managers, leasing agents and building teams around a shared approach that consistently reinforces benefits and occupier experience.
How you’ll feel after the workshop
Feel genuinely confident and in control during conversations with prospective occupiers, knowing exactly how to guide the discussion with clarity and purpose.
Leave energised, excited and inspired by a fresh, innovative approach to leasing that makes your role feel dynamic and rewarding again.
Feel empowered and capable, with practical, immediately usable skills that give you a clear competitive advantage from day one.
Communicate with clarity and conviction, feeling more knowledgeable and focused when articulating value and handling objections.
Feel motivated to raise your game, challenge old habits and embrace new techniques that drive greater success.
Experience the support of a one-team approach, with coaching and feedback that builds confidence and lasting job satisfaction.
Take pride in delivering authentic, human and impactful leasing conversations, resulting in happier clients, stronger relationships and a real sense of achievement.
Teams leave the Performance Leasing Workshop not just better trained, but more aligned, more confident and better equipped to create leasing conversations that perform commercially while genuinely resonating with occupiers.