Performance Leasing

“Worried about empty space? We rigorously evaluate your leasing processes, leaving no stone unturned.”

Performance Leasing

RealService helps you lease your vacant buildings by using a rigorous , analytical hands-on and completely independent approach

We work with clients to get to the root of the issue. RealService leaves no stone unturned

  • Understand perception of the vacant property and how it is positioned in the marketplace

  • Critique the physical and service​ features of the building & the end to end leasing experience.

  • Understand lost enquiries, investigate why prospects may have gone elsewhere and how these “lost enquiries” perceive the building.

  • Build an action plan to improve​ the prospects of securing lettings of the​ vacant space.

Mystery Shopping & Building Clinics

Our mystery shopping goes beyond checklists. It’s about real insight from real people.

With deep roots in real estate and over two decades of customer experience expertise, we understand what drives value in your assets. Our diverse team of 30+ experts speaks 22+ languages and brings 50+ years of combined experience to every project.
We analyse sentiment and performance through site visits, desktop research and key stakeholder interviews to revealing what’s truly shaping customer perception.

Always discreet and respectful, our approach strengthens your operations without disruption, helping you see your spaces exactly as your customers do.

Real estate mystery shopping is most powerful when it mirrors real customer journeys.

How we work with you

42 Point Best Practice Checklist

Our RealService 42-Point Checklist, developed from 20+ years of research with top property experts, breaks the customer journey into clear, measurable standards from first impressions to sustainability and community. Through mystery shopping, it delivers objective insights, consistent benchmarks, and actionable data to help you improve service and track progress across your portfolio.

Workshops

Turn customer insights into real change with our interactive Mystery Shopper Workshops. Guided by expert facilitators, these sessions use your mystery shopping results to engage teams, spark collaboration, and create clear action plans that improve service and unite everyone around delivering exceptional customer experiences.