A global team of customer experience experts, strategists and researchers

RealService believes great real estate is about people, not just buildings. Our team brings 25+ years of expertise and fluency in 20+ languages, helping landlords deliver genuine hospitality and build loyal customer relationships. It’s why we’re recognised as leading thinkers and advisers in customer experience for the built environment.

Our Team

  • Chenai Gondo

    Chief Executive Officer

  • Louise Freethy

    Senior Advisor, Business Development & Client Relations

  • Howard Morgan

    Senior Advisor

  • Danielle Burns

    Project Manager

  • Tanya Pfumojena

    Chief of Staff

  • Gillian Proctor

    Project Manager

  • Samantha Willis

    Marketing and Events Coordinator

  • Beki Tompkins

    Senior Strategy and Growth Consultant - Projects and Events

  • April Davies

    Senior Consultant

  • Jane King

    Administrator & Consultant

  • Sophie Hazeu

    Project Manager

  • Sean Kuyimba

    Marketing & Social Media Executive

  • Kundai Mutongomanya

    Sales & Marketing Executive

  • Jane Shirichena

    Administration Assistant

  • Dr. Danielle Sanderson

    Senior Consultant & Adviser

  • Jenny Mottram

    Research Consultant

  • Anna Marullo

    Research Consultant

  • Sue Flatto

    Research Consultant

  • Robert Ollerenshaw

    Research Consultant

  • Caroline Short

    Research Consultant

  • Kim Baxter

    Research Consultant

  • Maggie Chia

    Research Consultant

Our Misson, Vision and Values

  • To elevate customer experience across the built environment by turning real human insight into better decisions, better places, and better outcomes

  • To create a built environment where every stakeholder feels heard, valued, and connected — and where insight drives every decision.

  • Pioneering

    We strive to be true pioneers because we want to ensure the real estate industry radically reimagines how it sees its people. Our vision is simple: Landlords as service providers and tenants as valued customers. 

    Expert

    We use our industry knowledge to create true partnerships with our clients. We will always provide honest, evidence-based insight with the aim of helping our clients prosper in a changing world.

    Creative

    Our creativity allows us to provide tools that truly make a difference to our clients’ businesses. We like to keep abreast of trends and find refreshing new answers to our customers’ issues. You’ll never hear us say: “We’ve always done it this way…”

    Caring

    We are only as good as our staff, so we want to recognise the great contributions our people make to our business and our clients’ businesses. Our ethics and principles prompt us to give back whenever we can so we regularly work with charities to make a real difference.