A global team of customer experience experts, strategists and researchers

RealService believes great real estate is about people, not just buildings. Our team brings 25+ years of expertise and fluency in 20+ languages,helping landlords deliver genuine hospitality and build loyal customer relationships. It’s why we’re recognised as leading thinkers and advisers in customer experience for the built environment.

Our Team

  • Chenai Gondo

    Chief Executive Officer

  • Louise Freethy

    Senior Advisor, Business Development & Client Relations

  • Howard Morgan

    Senior Advisor

  • Danielle Burns

    Project Manager

  • Sophie Hazeu

    Project Manager

  • Tanya Pfumojena

    Chief of Staff

  • Sean Kuyimba

    Marketing & Social Media Executive

  • Ashtley Gondo

    Sales & Marketing Executive

  • Liam Jacobs

    Sales and Events Coordinator

  • Lia Zhang

    Associate Consultant

  • Suzanne Cornish

    Finance

  • Jane King

    Administrator & Consultant

  • Dr. Danielle Sanderson

    Senior Consultant & Adviser

  • Jenny Mottram

    Research Consultant

  • Anna Marullo

    Research Consultant

  • Sue Flatto

    Research Consultant

  • Robert Ollerenshaw

    Research Consultant

  • Caroline Short

    Research Consultant

  • Kim Baxter

    Research Consultant

  • Maggie Chia

    Research Consultant

  • Alexandra Valentin

    Research Consultant

  • Anna Tompson

    Research Consultant

  • Anna Woodcock

    Research Consultant

  • Greg Keith

    Research Consultant

  • Joao Reis

    Research Consultant

  • Mary Aarons

    Research Consultant

  • Mirka Zabkova

    Research Consultant

  • Sjors Hendrik

    Research Consultant

Our Misson, Vision and Values