A global team of customer experience experts, strategists and researchers
RealService believes great real estate is about people, not just buildings. Our team brings 25+ years of expertise and fluency in 20+ languages, helping landlords deliver genuine hospitality and build loyal customer relationships. It’s why we’re recognised as leading thinkers and advisers in customer experience for the built environment.
Our Team
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Chenai Gondo
Chief Executive Officer
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Louise Freethy
Senior Advisor, Business Development & Client Relations
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Howard Morgan
Senior Advisor
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Danielle Burns
Project Manager
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Tanya Pfumojena
Chief of Staff
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Gillian Proctor
Project Manager
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Samantha Willis
Marketing and Events Coordinator
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Beki Tompkins
Senior Strategy and Growth Consultant - Projects and Events
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April Davies
Senior Consultant
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Jane King
Administrator & Consultant
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Sophie Hazeu
Project Manager
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Sean Kuyimba
Marketing & Social Media Executive
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Kundai Mutongomanya
Sales & Marketing Executive
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Jane Shirichena
Administration Assistant
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Dr. Danielle Sanderson
Senior Consultant & Adviser
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Jenny Mottram
Research Consultant
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Anna Marullo
Research Consultant
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Sue Flatto
Research Consultant
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Robert Ollerenshaw
Research Consultant
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Caroline Short
Research Consultant
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Kim Baxter
Research Consultant
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Maggie Chia
Research Consultant
Our Misson, Vision and Values
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To elevate customer experience across the built environment by turning real human insight into better decisions, better places, and better outcomes
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To create a built environment where every stakeholder feels heard, valued, and connected — and where insight drives every decision.
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Pioneering
We strive to be true pioneers because we want to ensure the real estate industry radically reimagines how it sees its people. Our vision is simple: Landlords as service providers and tenants as valued customers.
Expert
We use our industry knowledge to create true partnerships with our clients. We will always provide honest, evidence-based insight with the aim of helping our clients prosper in a changing world.
Creative
Our creativity allows us to provide tools that truly make a difference to our clients’ businesses. We like to keep abreast of trends and find refreshing new answers to our customers’ issues. You’ll never hear us say: “We’ve always done it this way…”
Caring
We are only as good as our staff, so we want to recognise the great contributions our people make to our business and our clients’ businesses. Our ethics and principles prompt us to give back whenever we can so we regularly work with charities to make a real difference.