How well do you really listen to customers?
Customers tell us more than we sometimes realise. The question is: how much are we actually hearing?
You’ll respond to 10 short statements about how you behave in customer conversations. Answer based on what you really do — not what you think the perfect answer should be.
Get your Customer Listening Score instantly.
How often is this true for you?
Here’s how you listen.
What kind of listener are you?
Listening isn’t one skill. Your overall score is built from different behaviours that shape how customers experience a conversation.
Ask one more question.
In your next customer conversation, resist the urge to move immediately into advice or solution mode.
Ask one genuine follow-up question first: “Tell me a little more about that.”
You may be surprised by what you hear.
Better listening creates better customer experiences.
RealService helps real estate organisations turn customer understanding into practical improvements in how their people communicate, respond and deliver service.
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