“We listen at every level — from the C-suite to the street“

ESG Engagement.

Turn your ESG commitments into powerful opportunities for engagement that inspire communities and drive sustainable impact.

As a landlord or property manager, understanding what your customers need both today and tomorrow is key to staying ahead. Early insight into potential issues helps you act before small concerns become big problems.

At RealService, we never outsource our research. Every project is handled by our multi-lingual, in-house consultants, who receive ongoing training and are fully briefed on your objectives—ensuring insight that’s accurate, relevant, and uniquely tailored to your business.

The real estate industry has an outsized environmental and social impact contributing nearly 40% of global greenhouse gas emissions. While owners can reduce direct emissions (Scope 1 and 2), a major challenge remains: the activities of those who occupy and use their buildings (Scope 3).

Reaching Net Zero depends on collaboration between owners, occupiers, and communities. Yet research by RealService shows that while three out of four occupiers value the CSR agenda, only one in four feel genuinely engaged by their landlord or managing agent.

That’s where we come in.

Have a more in-depth understanding of ESG as a service

Our Approach: The ESG Engagement Framework

Get the Basics right

Build trust through transparency and consistent action.

Make it Easy

Simplify ESG participation for occupiers, especially those without dedicated sustainability teams.

Create Emotional Connection

Use creativity, storytelling, and even gamification to make ESG engaging and rewarding.

Our ESG Services

  • Best Practice Audit

    Launchpad is your starting point for better customer experience. It shows you exactly how your CX compares to industry best practice and highlights where you can grow. Complete the assessment yourself in minutes or let our specialists take care of the full review.

  • Mystery Shopping

    See your business through your customer’s eyes. We become your prospective customers, moving through each stage of the journey to uncover real insights you simply can’t get from the inside.

    Find out more about our Mystery Shopping

  • Performance Leasing

    Worried about empty space? We assess how effectively your letting agents are representing you and use data-driven insight to strengthen their processes, performance, and results.

  • ESG Engagement

    Net zero works best when everyone collaborates. We help you communicate your sustainability ambitions clearly and meaningfully, inspiring occupiers to join you on the path to positive change.