Tenant Satisfaction Measures Survey (TSMs)
Independent tenant satisfaction surveys, tenant insight surveys and tenant satisfaction measures reporting for social housing providers.
Social Housing Tenant Surveys
Meet your Tenant Satisfaction Measures requirements with confidence — and get insight you can actually use.
At RealService, we can help registered providers of social housing deliver high-quality Tenant Satisfaction Measures survey programmes that do more than tick a box. We design and deliver robust tenant perception surveys, provide clear analysis and benchmarking context, and turn results into practical recommendations that support better services.
We bring independence, insight and customer experience expertise.
Many providers can collect data. Far fewer can turn tenant feedback into a useful picture of service performance.
We are not a market research agency. Our approach combines robust survey delivery with the wider customer experience lens that comes from working across the built environment. We do not just help you gather results. We help you understand what they mean in practice, where experience is breaking down, and how to respond.
Customer insight across the building lifecycle
Our residential tenant survey experience extends across the full lifecycle of real estate.
We support organisations with customer insight at key moments, including:
Tenant surveys for retrofit and sustainability programmes — understanding resident experience during works and identifying areas of disruption or risk
Tenant surveys for development and pre-occupation — capturing expectations and shaping better schemes from the outset
Tenant surveys for operational buildings — ongoing tenant and occupier feedback to improve service delivery
Tenant surveys for major projects and change programmes — understanding how people experience change in real time
Ready to launch your next social housing tenant survey?
Book a conversation with one of our consultants to get started.
Why RealService?
Unbiased & Independent
We sit entirely outside the brokerage ecosystem, so our insights are independent, commercially neutral, and unfiltered by incentives. You get a clear, honest picture of what’s really happening.
Real Estate Fluency
We’re real estate people first. We understand what you care about and what actually drives your returns.
Deep CX expertise
Founded in 2000 by Howard Morgan, the leading voice in built environment customer experience. Now led by Chenai Gondo - an ex-McKinsey and ex-British Land Strategist.
Human Edge
30+ experts, 20+ languages, 50+ years of combined experience. Real people. Real conversations. Real insight.
Proprietary Software
Powered by RealService Quest ® - our proprietary software platform
Diverse by Design
Our team reflects the diversity of society itself — across generations, ethnicities, and lived experience. From leadership to front line, we bring perspectives that mirror the people who live, work, and visit your spaces. This ensures our insights capture the full spectrum of customer reality, not a narrow slice of it.
Unrivalled Benchmarking Data
All research is driven by our RealService ® Customer Experience Index. We’ve interviewed 60,000+ senior real estate stakeholders over 25 years
Discreet
We operate with absolute professionalism. Our mystery shopping is discreet, respectful, and designed to enhance—not disrupt—your operations, and always with your reputation in mind.
AI Power
AI supercharges insights from our uniquely human conversations. Our practical AI tools provide customer sentiment analyses using millions of data points from our proprietary database.