How advanced is your Real Estate Customer Experience?
Take three minutes to see where your programme is the strongest, where the gaps are and what deserves your attention next.
18 Questions. 6 CX categories. 3 minutes
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Get your free CX Maturity Snapshot
Your results are private: this assessment is completed in your browser, and your answers and score are not sent to or visible to RealService.
What this Snapshot tells you
How strong is the way your organisation manages Customer Experience?
Designed for asset managers, property managers, fund managers, managing agents and CX leaders, the Snapshot looks at what your organisation has in place to manage Real Estate Customer Experience.
It assesses how your organisation approaches strategy, delivery, operations, people, measurement and customer impact. It does not measure what customers actually experience. That is what the RealService Customer Experience Benchmark does.
The Snapshot draws on the RealService 42-point Best Practice Index, used by leading property companies, and the streamlined framework RealService developed to support the British Council for Offices Customer Experience Award.
Your CX programme at a glance
Six areas.
One honest view.
You may already run tenant surveys, occupier surveys, collect customer insight or track NPS. The Snapshot asks whether that activity is joined up across the business and leads to meaningful action.
01Your overall maturity level
02Your strongest area
03Your biggest gap
04A practical place to start
Take the Snapshot
Ready to find out?
Enter your details to take the free three-minute Snapshot.
Get your free CX Maturity Snapshot
Your results are private: this assessment is completed in your browser, and your answers and score are not sent to or visible to RealService.