RealService ® Customer Experience Benchmark.

“We’ve interviewed 60,000+ senior real estate stakeholders over 25 years.”

Benchmarks.

See how you compare to the rest of your peers.

RealService Benchmarking is designed to give you a clear, accurate picture of your performance and progress. As pioneers in measuring and analysing customer feedback in real estate, we help you go beyond numbers to gain meaningful insights. Our benchmarking tools allow you to compare your results with other RealService clients, track performance across your own portfolio, and even see how you stack up against other service sectors — giving you the confidence to make smarter, data-driven decisions that drive continuous improvement..

RealService benchmarking tools you can make use of

  • Net Promoter Score

    The Net Promoter Score (NPS) measures customer loyalty by asking how likely they are to recommend your business. It helps identify detractors, passives, and promoters offering insight into overall customer sentiment and its impact on your business.

  • RealService Index

    While NPS measures customer loyalty across industries, the RealService Index benchmarks your performance specifically against your peers.

  • Bespoke dashboard

    The RealService Dashboard provides a clear visual presentation of your results. Customised to your needs, it gives instant access to all your insight data in one place.