RealService ® Customer Experience Benchmark.

“We’ve interviewed 60,000+ senior real estate stakeholders over 25 years.”

Learn how we can benchmark your study results against your peers.

Benchmarks.

See how you compare to the rest of your peers.

The RealService Customer Experience Index gives you a clear view of how your customer experience compares across the real estate sector. Built on insights from more than 60,000 customer interviews across office, retail, industrial, mixed-use and residential assets, it is Europe's leading independent customer experience benchmark for real estate. By comparing your performance with industry peers, identifying the drivers of loyalty and advocacy, and highlighting opportunities for improvement, the CX Index provides the insights you need to make informed decisions, strengthen customer relationships, and deliver measurable commercial impact.

Learn how we can benchmark your study results against your peers.

You can now benchmark your organisation against the RealService Customer Experience Index®.

Know Where You Stand

See what aspects of your customer experience are leading, average or falling behind the market.

Learn From The Best

Understand what top-performing organisations are doing differently and where best practice is emerging.

Focus Investment Where It Matters

Identify the areas where improvements will have the greatest impact on customer satisfaction and loyalty.

*Members of the RealService Best Practice Group involves open data sharing​

Illustrative dashboard, not real data

Customer Experience is not a cost centre. It’s a real estate value creation strategy

A 1 point increase in real estate customer satisfaction on a 5-point scale is associated with

RealService benchmarking tools you can make use of

  • Net Promoter Score

    The Net Promoter Score (NPS) measures customer loyalty by asking how likely they are to recommend your business. It helps identify detractors, passives, and promoters offering insight into overall customer sentiment and its impact on your business.

  • RealService Index

    While NPS measures customer loyalty across industries, the RealService Index benchmarks your performance specifically against your peers.

  • Bespoke dashboard

    The RealService Dashboard provides a clear visual presentation of your results. Customised to your needs, it gives instant access to all your insight data in one place.