RealService CX Maturity Snapshot

Get your CX Maturity Snapshot.

The Snapshot draws on the RealService 42-point Best Practice Scorecard, used by leading property companies, and the streamlined framework we developed to support the British Council for Offices Customer Experience Award.

Your CX.
Six ways to look at it.

01Strategy
02Design
03Operations
04People
05Measurement
06Impact

18statements

6CX categories

3minutes

Score your organisation as it is today, not where you hope it will be tomorrow.

This is the light version: quick enough to complete now, but useful enough to start a serious conversation.

RealService CX Maturity Snapshot

Your CX Maturity Snapshot

Your overall CX maturity

out of 72

What you’re doing well

Where to focus next

Your six category scores

Needs development (0–4) Developing (5–7) Strong (8–10) Outstanding (11–12)

This is the light version.

Your result is based on a short self-assessment and has not been independently validated. The full RealService Best Practice Scorecard examines 42 areas of practice, tests the supporting evidence and helps organisations build a clear roadmap for improvement.

What happens next?

Turn your Snapshot into action.

Go deeper

Assess your organisation properly with the full 42-point RealService Best Practice Scorecard.

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Talk to RealService

Speak to our team about how we can support your real estate business on its Customer Experience journey.

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