CX Strategy

Transform your customer experience and sustainability strategy into award-winning, loyalty-driven experiences that deliver lasting value.

We help real estate businesses design and deliver customer experiences that drive loyalty and long-term value. Acting as your strategic adviser, coach, or facilitator, we guide you in creating a clear CX vision, strategy, and implementation plan.

Our work with Transport for London Commercial Development helped them win the UK Customer Satisfaction Strategy Award (2021) from the Institute of Customer Service.

By combining our CX expertise with our ESG engagement approach, we help you turn your sustainability agenda into experiences your customers can connect with and champion.

Learn more about the importance of CX: Why need a customer experience consultancy

We also offer expertise in the following:

  • Best Practice audit

    Our Launchpad tool lets you assess how close you are to best practice in customer experience either through self-assessment or with our help.

  • Mystery shopping

    Want to experience your business through your customer’s eyes? We can go undercover to evaluate every step of your prospective customer’s journey.

  • Performance Leasing

    Concerned about vacant spaces? We can evaluate how effectively your letting agents represent you and use a data-driven approach to enhance their processes.

  • ESG Engagement

    Achieving net zero requires landlords and occupiers to work together. We can help you engage your customers in your sustainability goals.