News & Blog

The John O’Halloran Mental Health Symposium is a very personal experience for me. I ...
FOR two decades, customer experience consultancy RealService have been helping clients put their ...
Finding the property alchemists THE property manager of the future will have to embrace a ...
The new resilience: Why occupier engagement is your first line of defence in disrupted times Please join us at WeWork in ...
Writing in Property Week, Howard Morgan & Jon Lovell offer a six-point solution to the problems of the property industry’s ...
IF you want evidence of the seismic shifts in the property industry, look at the people it is recruiting.  A ...
BEING resilient in a disrupted market is something you would think the property industry would be well used to. For resilience ...
How the property industry is working to fight the stigma of mental illness & promote positive mental health. Book your free ...
Technology is just a tool. In terms of getting the kids working together and motivating them, the teacher is the ...
What’s the best concert you’ve ever been to? Was it a major event? A massive festival like Glasto where Coldplay belted ...
Office Service Standards and Customer Experience: a best practice guide RealService is proud to have been selected to research and author ...
RealService senior consultant, Dr Danielle Sanderson has been appointed a part-time Lecturer in Real Estate at the Bartlett School of ...
RealService is pleased to promote the work of charities helping to improve customer experience. The Alzheimer's Society has played a key ...
  (Photo, left - Rob O'Halloran) How the property industry is fighting the stigma of mental illness & promoting positive mental health   As ...
No one likes paying letting fees, so could the Government’s proposed ban on letting fees paid by residential renters, included in ...
How the property industry is working to fight the stigma of mental illness & promote positive mental health.   Photo (left) - ...
However, has this idea of focussing on the customer also impacted the recruitment process? RealService has compared job specifications for similar roles ...
Following the success of last year’s event, RealService is pleased to announce that the second John O’Halloran Symposium on Mental ...
Landlords and managers who invest in building relationships with their occupiers will see greater financial returns, according to unpublished research. Consultancy ...
RealService directors will be attending the following events this year. If you’re in the area, stop by and say hello!   January ...
The Christmas tree is up, advent calendars are scattered across desks and chocolate biscuits abound… it’s getting festive in the ...
In the mid 90s, RealService founder Howard Morgan was inspired by the simple idea that successful real estate is not ...
I’ve heard the London rental market referred to as a “Wild West”. Sometimes you get lucky and find the perfect ...
For most renters these days finding a home means navigating a website. Yet surprisingly the websites of many of the biggest ...
Howard Morgan, founder and MD RealService, has completed a 1,000 mile Land’s End to John O’Groats cycle raising over £5,000 for ...
Professor Paul Jennings, shortlisted for November’s prestigious Times Higher Education Awards (THES) 2016, is among a host of inspirational speakers ...
RealService, the customer experience consultancy, is pleased to announce that Louise Freethy has been appointed to the role of Director ...
RealService has been appointed as a partner to GRESB, the industry-driven organisation committed to assessing the sustainability performance of real ...
RealService founder and MD, Howard Morgan, has been invited to join the judging panel for the UK Customer Experience Awards ...
Photo: John O’Halloran and Howard Morgan c. 1990 Howard Morgan, founder and MD RealService, is tackling his biggest ever sporting challenge ...
“To give real service you must add something which cannot be bought or measured with money, and that is sincerity ...
RealService is changing – you might have noticed that we now describe ourselves as a customer experience consultancy. We’ve always ...
I am big fan of Booking.com - the hotel reservation website – and used it last weekend to find a ...
RealService is pleased to be among the organisers of the inaugural John O’Halloran Symposium ‘Mental Health and Wellbeing in the ...
RealService is thrilled to announce that Danielle Sanderson, our PhD student who has spent the last three years exploring a ...
How often have you walked in off the street, without an appointment and experienced great customer service first time? I’d like ...
Remember Mr Bean and the famous episode when goes shopping to try out his new credit card? On arrival at ...
Property’s staunchest customer service enthusiasts gathered on 17th June 2014 at Skinners’ Hall in the City of London for the ...
This article was published by Young Group, PRSupdate newsletter and biannual publication which has a readership in excess of 11,000. PRSupdate ...
Today at the British Council of Shopping Centres (BCSC) Conference in Liverpool is the official launch of ‘Creating outstanding customer ...